1 Table of Contents: “... -- Keeping track of customer relationships. Managing accounts ; Developing contacts ; Collaborating...”

2 Table of Contents: “...: Managing Accounts; Chapter 6: Developing Contacts; Chapter 7: Managing Activities; Chapter 8: Sending E...”

3 Table of Contents: “... -- Tracking sales. Managing accounts ; Developing contacts ; Managing activities ; Sending e-mail -- Driving...”

4 “... interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming...”

5 “... salesforce.com insiders, this straightforward introduction clearly explains how to organize contacts, log...”

6 “..., marketing, customer service, and support operations. You'll discover how to organize contacts, schedule...”

7 “... contacts, tracking products, calculating forecasts, and monitoring each customer’s service and support...”