1 Table of Contents: “...Social Media Strategy and Digital Business -- Digital Marketing and Customer Relationship...”

2 Table of Contents: “...Information and communications technology -- (ICT) -- Data -- Social media -- Research -- Computer...”

3 Table of Contents: “...? Theory Development and Policy Recommendations for Inclusive E-Government -- Design of an Open Social E...”

4 Table of Contents: “...Social media -- Information systems -- Marketing and communications -- Management and operations...”

5 Table of Contents: “... and Technology -- Evaluation -- Citizen Perspective, Social Inclusion, and Social Media...”

6 Table of Contents: “... -- Adoption and service evaluation -- Social media and social network analysis...”

7 Table of Contents: “...Preface -- Ch 1 E-Government 2.0: Back to Reality -- Ch 2 Social Media-Based Government Explained...”

8 Table of Contents: “... -- Evaluation and public values -- EGOV success and failure -- Governance -- Social media -- Engagement...”

9 Table of Contents: “...-Government Websites in Canada and the UK -- Evaluating a Passive Social Media CitizensourcingInnovation...”

10 Table of Contents: “... of Website Quality: Scandinavian Web Awards Right on Track? -- Post Recommendation in Social Web Site...”

11 Table of Contents: “... invoicing services in Belgium -- Open Data: Social and Technical Aspects --...”

12 Table of Contents: “... of Open Data Platforms: Integrating Open Data and Social Media --...”

13 Table of Contents: “...Open Data: Social and TechnicalPerspectives -- A Typology of Municipalities’ Roles and Expected...”

14 Table of Contents: “... Participation in Social Media During Crisis Events: An Analysis of Practices and Lessons Learned...”

15 Table of Contents: “... for digitalization a classification of public service characteristics -- Automation in Social Care A case study...”