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by Soudagar, Reza, Iyer, Vinay, Hildebrand, Volker
Published 2011
McGraw Hill-Ascent Audio
Subjects: “...Service à la clientèle / Innovations...”
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2
by Soudagar, Reza
Published 2012
McGraw-Hill
Table of Contents: “... -- Mini profile: "Cardinal health transforms customer experience with a cross-company service system...”