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1
Published 2008
Springer Berlin Heidelberg
Table of Contents: “...The Beginnings of TRI*M — a Personal Account -- The Food Industry: Using TRI*M for Product...”
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2
Published 2006
Springer Berlin Heidelberg
Table of Contents: “...TRI*M: Generating Insight, Traction and Credibility at Comet -- Quality Management and Customer...”
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3
Published 2003
Springer Berlin Heidelberg
Table of Contents: “... Satisfaction to Customer Loyalty: The experience of the Michelin and NFO Infratest Workshop -- What makes TRI*M...”
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4
Published 2004
Springer Berlin Heidelberg
Table of Contents: “...Driving Action with TRI*M -- Ten Years of Quality Management at the Hamburger Sparkasse -- Driving...”