1 “.... This is particularly important (and more complicated) within public sector organisations. Managing Electronic Services...”

2 Table of Contents: “...” – (In)correctly Arguing and Comparing the Costs of IT Investments in Public Sector -- Decision Support Tools...”

3 Table of Contents: “... on the Internet -- “Open Choice”: Improving Public Sector Performance with Process Reorganization Methodology...”

4 Table of Contents: “... -- The Opportunities and Barriers of User Profiling in the Public Sector -- Personalized Access to Multi-version Norm...”