1 Table of Contents: “... -- How to make it happen: advance preparations -- Plan for the future -- Document, document, document...”

2 Table of Contents: “...Organizational and Planning SkillsPersonal Style; Problem-Solving Skills and Results Orientation...”

3 Table of Contents: “... Expression -- Organization and Planning Skills -- Personal Style -- Problem-Solving Skills and Results...”

4 “... on track, each sample document includes an incident description, a performance improvement plan, outcomes...”

5 “...A well-crafted performance plan has the power to dramatically impact a company's bottom line...”