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social management » local management, social engagement, hospital management
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1
by Evans, Dave
Published 2014
Sybex/John Wiley & Sons
Table of Contents: “...-On; Chapter 3: Social Customer Experience Management; Understanding Customer Experience...”
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2
by Evans, Dave
Published 2008
Wiley
Table of Contents: “...Part I: The Foundation of Social Media -- pt. II: Month 1: Prepare for Social Marketing -- pt. III...”