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1
by Asp, Anders
Published 2017
Packt Publishing
Table of Contents: “... Business Service -- Getting ready -- How to do it... -- How it works... -- There's more... -- Raising...”
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2
by Erskine, Samuel
Published 2012
Packt Pub.
Table of Contents: “...How it works ... Configuring the Service Requests, Activity, Release, Knowledge, and Change...”