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author_facet:"Broetzmann, Scott" dewey-ones:"000 - Computer science, information & general works" dewey-ones:"670 - Manufacturing" language:"English" product_txtF_mv:"O'Reilly"

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What Unhappy Customers Want

by Broetzmann, Scott, Bitner, Mary, Noble, Charles, Grainer, Marc
Published 2014

MIT Sloan Management Review

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Clear Filter Author: Broetzmann, Scott Clear Filter Classification: 000 - Computer science, information & general works Clear Filter Classification: 670 - Manufacturing Clear Filter Language: English Clear Filter Collection: O'Reilly

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000 - Computer science, information & general works 658 - General management 1 670 - Manufacturing

Bitner, Mary 1 Broetzmann, Scott Grainer, Marc 1 Noble, Charles 1

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