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1
by Brewster, Ernest
Published 2016
BCS, the Chartered Institute for IT
Table of Contents: “... WEBSITES; PREFACE; INTRODUCTION; HOW TO USE THIS BOOK; SECTION 1: OVERVIEW; 1 WHAT IS SERVICE MANAGEMENT...”
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2
by Brewster, Ernest
Published 2014
BCS
Table of Contents: “... INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT; 3 THE BUSINESS RELATIONSHIP MANAGER; GOALS AND OBJECTIVES...”