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1
by Bell, Chip R.
Published 2013
AMACOM - American Management Association
Table of Contents: “... contact sport -- A complaining customer is your best friend -- Little things mean a lot -- Learning from...”
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2
by Bell, Chip R.
Published 2011
Berrett-Koehler Publishers
“... tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a...”