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A complaint is a gift : recovering customer loyalty when things go wrong
by
Barlow, Janelle
Published 2008
Berrett-Koehler Publishers
Table of Contents:
“
... formula -- Creating better customers with goodwill -- When customers
go
ballistic -- It's all in the words...
”
Call Number:
HF5415.52
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330 - Economics
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381 - Commerce
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658 - General management
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Author
Barlow, Janelle
Møller, Claus
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