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A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty
by
Barlow, Janelle
,
Holtz, Victoria
Published 2023
Berrett-Koehler Publishers
“
... feedback
mechanism
that can help organizations rapidly and inexpensively strengthen products, service style...
”
Call Number:
HF5415.52
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2
A complaint is a gift : recovering customer loyalty when things go wrong
by
Barlow, Janelle
Published 2008
Berrett-Koehler Publishers
“
... feedback
mechanism
that can help organizations rapidly and inexpensively strengthen products, service style...
”
Call Number:
HF5415.52
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658 - General management
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330 - Economics
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O'Reilly
2
Author
Barlow, Janelle
Holtz, Victoria
1
Møller, Claus
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