1 Table of Contents: “...Prelims -- Identity, anger, diversity -- Public sector settings -- Gender, emotions and identity...”

2 Subjects: “...Emotional intelligence...”

3 Table of Contents: “...Overview : experiencing and managing emotions in the workplace / Neal M. Ashkanasy, Charmine E.J...”

4 Table of Contents: “... years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding...”