1 “...ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4...”

2 “...ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4...”

3 Table of Contents: “...Planning onboarding and offboarding, user engagement -- The service catalogue management practice...”

4 Table of Contents: “... Triggers -- 2.1.3 Inputs -- 2.1.4 Activities -- 2.1.5 Outputs -- 2.2 Plan & amp -- Build -- 2.2.1...”