Whyte, G. (2018). The V-model of service quality: An exploration of African customer service delivery metrics. Bingley, U.K: Emerald Publishing Limited.
Chicago Style CitationWhyte, Grafton. The V-model of Service Quality: An Exploration of African Customer Service Delivery Metrics. Bingley, U.K: Emerald Publishing Limited, 2018.
MLA CitationWhyte, Grafton. The V-model of Service Quality: An Exploration of African Customer Service Delivery Metrics. Bingley, U.K: Emerald Publishing Limited, 2018.
Warning: These citations may not always be 100% accurate.