APA Citation

Whyte, G. (2018). The V-model of service quality: An exploration of African customer service delivery metrics. Bingley, U.K: Emerald Publishing Limited.

Chicago Style Citation

Whyte, Grafton. The V-model of Service Quality: An Exploration of African Customer Service Delivery Metrics. Bingley, U.K: Emerald Publishing Limited, 2018.

MLA Citation

Whyte, Grafton. The V-model of Service Quality: An Exploration of African Customer Service Delivery Metrics. Bingley, U.K: Emerald Publishing Limited, 2018.

Warning: These citations may not always be 100% accurate.