|
|
|
|
| LEADER |
01865nmm a2200349 u 4500 |
| 001 |
EB001952510 |
| 003 |
EBX01000000000000001115412 |
| 005 |
00000000000000.0 |
| 007 |
cr||||||||||||||||||||| |
| 008 |
210123 ||| eng |
| 020 |
|
|
|a 9780133585964
|
| 100 |
1 |
|
|a Munson, Chuck
|
| 245 |
0 |
0 |
|a Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints
|b IGNYS Automotive
|c Munson, Chuck
|
| 250 |
|
|
|a 1st edition
|
| 260 |
|
|
|a [Place of publication not identified]
|b Pearson
|c 2013
|
| 300 |
|
|
|a 14 pages
|
| 653 |
|
|
|a Business logistics / Management / fast
|
| 653 |
|
|
|a Business logistics / http://id.loc.gov/authorities/subjects/sh85018306
|
| 653 |
|
|
|a Logistique (Organisation) / Gestion
|
| 653 |
|
|
|a Logistique (Organisation)
|
| 653 |
|
|
|a Business logistics / Management
|
| 653 |
|
|
|a Business logistics / fast
|
| 700 |
1 |
|
|a Kumar, Satish
|e author
|
| 700 |
1 |
|
|a More, Dileep
|e author
|
| 041 |
0 |
7 |
|a eng
|2 ISO 639-2
|
| 989 |
|
|
|b OREILLY
|a O'Reilly
|
| 500 |
|
|
|a Made available through: Safari, an O'Reilly Media Company
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780133585964/?ar
|x Verlag
|3 Volltext
|
| 082 |
0 |
|
|a 658.7
|
| 082 |
0 |
|
|a 658
|
| 082 |
0 |
|
|a 330
|
| 520 |
|
|
|a This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management
|