1 Table of Contents: “... Receiving Feedback: Tough Skin, Tough Love, or Tough -- Face Your Anxieties -- Learn the Levels of Feedback...”

2 Table of Contents: “... Feedback; Providing Feedback as a Mentor; Open-Book Management Tools for Receiving Feedback; Preparing...”

3 Table of Contents: “... to listen -- Ways to give (and receive) feedback -- Conflict styles -- Staying cool in a conflict -- Ways...”

4 “... where the organization stands on promoting them, or to receive feedback...”

5 Table of Contents: “...Reacting to feedback -- Why did I get that feedback? -- Improving your ability to receive feedback...”

6 Table of Contents: “... promotional copy -- Apologising -- Giving presentations with impact -- Team building and giving/receiving...”

7 “...-networks and crowd-sourcing techniques to receive feedback and input from consumers themselves, in order...”

8 “... project team to build on lessons from past reforms and receive feedback from the education profession...”

9 Table of Contents: “... and Receiving Feedback -- Navigating Conflict -- Managing Your Time -- Developing Resilience -- Section II...”

10 Table of Contents: “...Chapter 14: Giving and Receiving Feedback -- Chapter 15: Rewarding Performance -- Chapter 16...”

11 Table of Contents: “..., communicate -- No more binary thinking -- Finding mutual purpose and shared meaning -- Receiving feedback...”

12 “... stockbrokers, physicians, or other decision-making experts precisely because they receive feedback...”

13 “... with students as they complete assignments and receive feedback through the Gradebook Follow clear directions...”

14 “... of develop­ ment who meet on a regular basis to present and discuss their work and receive feedback...”

15

16 “... to receive feedback from the invited lecturers and suggestions for future work...”

17 Table of Contents: “... -- Afterward -- Chapter 22 The Basics of Giving and Receiving Feedback -- Giving Feedback -- How to Give...”

18 Table of Contents: “...: Practice Resiliency -- Communication -- Skill 12: Communicate Clearly -- Skill 13: Give and Receive...”

19 Table of Contents: “... Boss Would Walk in My Shoes; Addressing Poor Performance; Giving and Receiving Feedback; Establishing...”

20 Table of Contents: “... -- Adaptability -- Your Self-Awareness Game Plan -- Receiving Feedback and Maintaining Appointments with Yourself...”