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240604 ||| eng |
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|a 9781394205882
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|a 1394205880
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|a 1394205899
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|a 9781394205899
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|a HD45
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|a Mehta, Nick
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|a Digital customer success
|b why the next frontier of CS is digital and how you can leverage it to drive durable growth
|c Nick Mehta, Kellie Capote
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| 260 |
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|a Hoboken, New Jersey
|b John Wiley & Sons, Ltd
|c 2024
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| 300 |
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|a 1 online resource
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|a The high-speed -- Evolution of customer success -- Durable business strategies to fuel long-term success -- Digital customer success is a strategic program -- The digital customer success maturity model -- Launching the proactive phase of your digital CS program -- Evolving to the personalized phase -- Evolving to the predictive phase -- Launching your first digital initiative -- Company-wide digital program governance and cross functional collaboration -- Optimizing your digital toolkit -- The ability to be more human
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| 653 |
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|a Customer relations / http://id.loc.gov/authorities/subjects/sh85034963
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| 653 |
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|a Succès dans les affaires
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| 653 |
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|a Customer services / http://id.loc.gov/authorities/subjects/sh85034965
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|a Success in business / http://id.loc.gov/authorities/subjects/sh85129589
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| 653 |
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|a Service à la clientèle
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| 653 |
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|a Entreprises / Innovations
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| 653 |
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|a Business enterprises / Technological innovations
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| 700 |
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|a Capote, Kellie
|e author
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|a eng
|2 ISO 639-2
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| 989 |
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|b OREILLY
|a O'Reilly
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| 500 |
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|a Includes index
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|z 1394205899
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|z 9781394205899
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|z 1394205880
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|z 9781394205882
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|z 9781394205875
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|u https://learning.oreilly.com/library/view/~/9781394205875/?ar
|x Verlag
|3 Volltext
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|a 330
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|a 658.812
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|a 658.4/063
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|a 650.1
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|a 158
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|a "Customer Success has evolved and matured immensely over the past decade and now palys a mission-critical role for many organizations--helping them train and retain their customers. It is a critical growth engine for organizations, widely accepted by executives, investors, and consultancies alike. The problem is, Customer Success requires hiring and training expensive Customer Success managers, who may not be available when customers need help. The answer to this probelm, and the next stage of the entire Customer Success movement is Digital Customer Success-- designing digital interventions that help software users learn and grow as they use your software-- without needing to schedule a meeting with a live Customer Success Manager. This book provides a detailed "How To" guide to Digital Customer Success to ensure you can meet the needs of your customers, investors and teammates. Learn the basics of Digital Customer Success Maturity model and the core tenets of how to get started, ideal organizational structures, success measurements and more. We will also showcase learnings and tips from organizaitons who are paving the way with their digital customer success strategies"--
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