HUMANISING IT human-centred design for it service management
Human-centred design is about empathising with users, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where human-centred design for IT service management can help. It puts users first to understand their motivations, pain point...
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| Format: | eBook |
| Language: | English |
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[S.l.]
THE STATIONERY OFFICE TSO
2022
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | Human-centred design is about empathising with users, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where human-centred design for IT service management can help. It puts users first to understand their motivations, pain points, needs & desires in the design & support of IT services. Ultimately the goal of Humanising IT is to break down the barriers, not just between businesses and IT departments, but within IT departments themselves. Topics to improve your understanding include: An overview of human-centred design principles, tools & techniques and how these can be integrated with IT service management. How IT service management should serve the wider goals of the organisation. How the DVF (desirability, viability, feasibility) model can be applied within the design & support of IT services. The four phases of the Double Diamond model (discover, define, develop & deliver). An innovative approach to value stream mapping. Learn how to map IT service management to support your business outcomes |
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| Physical Description: | 1 online resource |
| ISBN: | 0117093920 9780117093935 9780117093928 |