EQ Interview Finding Employees with High Emotional Intelligence
The only book of its kind- co-published with the Society for Human Resource Management
Main Author: | |
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Format: | eBook |
Language: | English |
Published: |
Saranac Lake
AMACOM
2008
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Edition: | 1st ed |
Subjects: | |
Online Access: | |
Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Intro
- Contents
- 1 Introduction
- 2 The Five Areas of Emotional Intelligence and the EQ Job Competencies
- 3 Self-Awareness
- Competency 1: Impact on Others
- Competency 2: Emotional and Inner Awareness
- Competency 3: Accurate Assessment of Skills and Abilities
- 4 Self-Control or Self-Management
- Competency 1: Emotional Expression
- Competency 2: Courage or Assertiveness
- Competency 3: Resilience
- Competency 4: Planning the Tone of Conversations
- 5 Empathy
- Competency 1: Respectful Listening
- Competency 2: Feeling the Impact on Others
- Competency 3: Service Orientation
- 6 Social Expertness
- Competency 1: Building Relationships
- Competency 2: Collaboration
- Competency 3: Conflict Resolution
- Competency 4: Organizational Savvy
- 7 Personal Influence: Influencing Self
- Competency 1: Self-Confidence
- Competency 2: Initiative and Accountability
- Competency 3: Goal Orientation
- Competency 4: Optimism
- Competency 5: Flexibility and Adaptability
- 8 Personal Influence: Influencing Others
- Competency 1: Leading Others
- Competency 2: Creating a Positive Work Climate
- Competency 3: Getting Results Through Others
- 9 Mastery of Purpose and Vision
- Competency 1: Understanding One's Purpose and Values
- Competency 2: Taking Actions Toward One's Purpose
- Competency 3: Authenticity
- 10 The EQ Fraud and Other Warning Signs
- All One-Sided: Too Good to Be True
- Other Behavior Trends
- A Word About Instinct
- 11 A Final Word
- Appendix 1. Emotional Intelligence Table of Competencies
- Appendix 2. Questions by Area and Competencies
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- About the Author