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230704 ||| eng |
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|a 9783031308413
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100 |
1 |
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|a Cui, Shiliang
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245 |
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|a Innovative Priority Mechanisms in Service Operations
|h Elektronische Ressource
|b Theory and Applications
|c by Shiliang Cui, Zhongbin Wang, Luyi Yang
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250 |
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|a 1st ed. 2023
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260 |
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|a Cham
|b Springer International Publishing
|c 2023, 2023
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300 |
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|a IX, 139 p. 21 illus., 5 illus. in color
|b online resource
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653 |
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|a Services
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653 |
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|a Operations Management
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653 |
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|a Operations research
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653 |
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|a Production management
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653 |
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|a Service industries
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653 |
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|a Operations Research and Decision Theory
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653 |
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|a Industries
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700 |
1 |
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|a Wang, Zhongbin
|e [author]
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700 |
1 |
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|a Yang, Luyi
|e [author]
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041 |
0 |
7 |
|a eng
|2 ISO 639-2
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989 |
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|b Springer
|a Springer eBooks 2005-
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490 |
0 |
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|a SpringerBriefs in Service Science
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028 |
5 |
0 |
|a 10.1007/978-3-031-30841-3
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856 |
4 |
0 |
|u https://doi.org/10.1007/978-3-031-30841-3?nosfx=y
|x Verlag
|3 Volltext
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082 |
0 |
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|a 338.47
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520 |
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|a This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book
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