Innovative Priority Mechanisms in Service Operations Theory and Applications

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and...

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Bibliographic Details
Main Authors: Cui, Shiliang, Wang, Zhongbin (Author), Yang, Luyi (Author)
Format: eBook
Language:English
Published: Cham Springer International Publishing 2023, 2023
Edition:1st ed. 2023
Series:SpringerBriefs in Service Science
Subjects:
Online Access:
Collection: Springer eBooks 2005- - Collection details see MPG.ReNa
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520 |a This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book