Understanding reference transactions transforming an art into a science
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
| Main Author: | |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
San Diego, Calif.
Academic Press
2002
|
| Series: | Library and information science
|
| Subjects: | |
| Online Access: | |
| Collection: | Emerald Business, Management and Economics eBook Collection Archive - Collection details see MPG.ReNa |
Table of Contents:
- The multilevel nature of reference service / John V. Richardson
- Systems analysis of the reference process / John V. Richardson
- Defining and modeling reference service / John V. Richardson
- Evaluating and measuring reference service / John V. Richardson
- Multilevel modeling and reference service evaluation / John V. Richardson
- Data analysis and findings / John V. Richardson
- Conclusions and implications / John V. Richardson
- Includes bibliographical references (p. 191-194) and index