Designing and tracking knowledge management metrics
Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically.Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss a...
| Main Authors: | , , |
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| Format: | eBook |
| Language: | English |
| Published: |
Bingley, U.K.
Emerald Publishing Limited
2019
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| Series: | Working methods for knowledge management
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| Subjects: | |
| Online Access: | |
| Collection: | Emerald Business, Management and Economics eBook Collection Archive - Collection details see MPG.ReNa |
Table of Contents:
- Prelims
- Section 1: Metrics as a Decision-Making Tool
- Chapter 1: Metrics In Business and Knowledge Management
- Chapter 2: Decision-Making Models and Factors
- Chapter 3: Decision Processes and Methods
- Chapter 4: Whole Organization Metrics Strategy
- Section 2: Building the Organizations Capacity for Knowledge Management Metrics
- Chapter 5: Knowledge Management Metrics Architecture and Infrastructure
- Chapter 6: Metrics For Knowledge in The Business Process
- Chapter 7: Metrics for Knowledge Management Capabilities
- Chapter 8: Metrics For Knowledge Capital Assets
- Section 3: Measurement Methods and Sources
- Chapter 9: Measurement, Reliability, and Validity
- Chapter 10: Sources of Evidence For Your Metrics
- Section 4: Implementing the Measurement Strategy
- Chapter 11: Engaging Around Metrics
- Chapter 12: Governance Sustaining the Metrics Strategy
- Appendix: Developing A Knowledge Metrics Strategy A Project Plan
- Index