Putting citizens first engagement in policy and service delivery for the 21st century
This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achiev...
| Other Authors: | , , |
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| Format: | eBook |
| Language: | English |
| Published: |
Acton, A.C.T.
ANU E Press
2013, 2013
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| Series: | ANZSOG monograph series
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| Subjects: | |
| Online Access: | |
| Collection: | JSTOR Open Access Books - Collection details see MPG.ReNa |
Table of Contents:
- 8. Measuring citizen feedback and gauging citizen satisfaction / Bette-Jo Hughes
- 9. Information technology and new media as tools of engagement / Martin Stewart-Weeks
- Part III. Case studies: land management and Indigenous empowerment
- 10. From Little things, big things grow: the rise of landcare and citizen-orientated land management in Victoria / Jenny Pequignot
- 11. Volunteers as agents of co-production: the example of NSW state reserves / Peter Houghton
- 12. Indigenous empowerment in land management / Mark Chmielewski
- 13. Improving Indigenous access: three practitioner perspectives on citizen engagement / Adrienne Gillam, Ian Mackie and Michael Hansen
- Part IV. Case studies: fostering community engagement and connectedness
- 14. Singapore's social safety net and human service provisions / Ang Bee Lian
- 15. Challenges in engaging citizens as partners in the community sector / Yehudi Blacher
- Foreword / Allan Fels
- 1. Putting citizens first: engagement in policy and service delivery for the 21st century / Evert Lindquist
- Part I. Setting the scene: the evolving landscape for citizen engagement
- 2. Engaging citizens: can Westminster coexist with meaningful citizen-centric engagement? / Gerry Stoker
- 3. Beyond new public management: will governments let citizens and communities determine policy choices and service mixes? / Don Kettl
- 4. Citizens and governments: getting closer or further apart? / Rolf Alter
- Part II. Drivers for change: innovations in citizen-centric governance
- 5. Engaging citizens in policy innovation: benefiting public policy from the design inputs of citizens and stakeholders as 'experts' / Christian Bason
- 6. Engaging citizens in co-producing service outcomes / John Alford
- 7. Citizens, customers, clients or unwilling clients? different and effective strategies for citizen-centric delivery / Lynelle Briggs
- 16. Challenges in engaging citizens as partners in housing / Shane Chisholm
- 17. Building citizen feedback into program redesign / James Mowat, Jim Scully and David Sweeney
- 18. New ways of engaging citizens in service delivery / Nicole Pietrucha and Jo Sammut
- 19. Dilemmas of engagement: seriously empowering our community / Deb Symons
- Part V. Case studies: engaging with information technology and new media
- 20. Volunteers as agents of co-production: 'mud armies' in emergency services / Fiona Rafter
- 21. Informing Tax policy legislation: thinking differently about consultation processes / Mary Craig
- 22. Inland Revenue New Zealand: from hosting consultations to managing conversations / Gail Kelly
- Includes bibliographical references