Evidence brief: Comparative effectiveness of appointment recall reminder procedures for follow-up appointments
After 5 years of mandated use, the 2010 Recall Reminder policy is being revisited because significant decreases have not been observed from 2010 to 2014 in overall appointment no-shows or cancellations and staff members have criticized the time and resource intensity of the system. We found publishe...
| Main Authors: | , , , |
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| Corporate Authors: | , , |
| Format: | eBook |
| Language: | English |
| Published: |
Washington, DC
Department of Veterans Affairs, Health Services Research and Development Service
July 2015, 2015
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| Series: | Evidence-based synthesis program
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| Online Access: | |
| Collection: | National Center for Biotechnology Information - Collection details see MPG.ReNa |
| Summary: | After 5 years of mandated use, the 2010 Recall Reminder policy is being revisited because significant decreases have not been observed from 2010 to 2014 in overall appointment no-shows or cancellations and staff members have criticized the time and resource intensity of the system. We found published literature to be of little help in deciding whether to keep, modify, or replace the current Class I VHA recall reminder software. This is because the published literature has not evaluated the effect of alternatives on a complete set of related system outcomes: no-show rates, backlog, call center waiting time, administrative burden, and patient satisfaction |
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| Item Description: | At head of title: QUERI. |
| Physical Description: | 1 PDF file (ii, 22 pages) illustrations + 1 supplement (52 pages) |