The Retail Profitability Paradox
The COVID-19 pandemic exacerbated long-running retail profitability issues - many of which have been plaguing the sector since the early 2000s. New research from Deloitte sheds light on the current consumer-to-business paradigm, the direction in which customer experience trends are headed, and what...
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Bibliographic Details
| Main Authors: |
Sides, Rodney,
Skelly, Lupine
(Author) |
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| Format: | eBook
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| Language: | English |
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| Published: |
MIT Sloan Management Review
2021
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| Edition: | 1st edition |
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| Online Access: |
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| Collection: |
O'Reilly
- Collection details see
MPG.ReNa
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