|
|
|
|
| LEADER |
01910nmm a2200337 u 4500 |
| 001 |
EB001997089 |
| 003 |
EBX01000000000000001159990 |
| 005 |
00000000000000.0 |
| 007 |
cr||||||||||||||||||||| |
| 008 |
210823 ||| eng |
| 020 |
|
|
|a 1439886857
|
| 020 |
|
|
|a 9781439886854
|
| 100 |
1 |
|
|a Brown, Mark Graham
|
| 245 |
0 |
0 |
|a Keeping score
|b using the right metrics to drive world class performance
|c Mark Graham Brown
|
| 250 |
|
|
|a 1st
|
| 260 |
|
|
|a New York
|b Productivity Press
|c 2020
|
| 300 |
|
|
|a 1 online resource
|
| 505 |
0 |
|
|a Acknowl edgments Introduction -- PART 1: EVALUATING YOUR MEASUREMENT SYSTEM -- 1 Measurement: The Key to World-Class Performance -- 2 Problems with Most Measurement System -- 3 EvaluatIng Your Existing Measurement System -- PART II: SELECTING THE RIGHT METRICS -- 4 KeepIng Score In World-Class Organizations -- 5 Measuring Financial Performance -- 6 MeasurIng Customer Satisfaction and Value -- 7 MeasurIng Product/Service Quality -- 8 MeasurIng Processes and Operational Performance -- 9 Measuring Supplier Performance -- 10 Measuring Employee Satisfaction -- PART III: REDESIGNING YOUR MEASUREMENT SYSTEM -- 11 how to Design Your Own Measurement System -- 12 Linking Measures to Strategy and Key Success Factors -- 13 Reporting and Analyzing Performance Data -- 14 linking Measures, Goals, and Plans -- Bibi lography -- Index
|
| 653 |
|
|
|a Performance standards / http://id.loc.gov/authorities/subjects/sh85099815
|
| 653 |
|
|
|a Rendement au travail / Normes
|
| 653 |
|
|
|a Performance standards / fast / (OCoLC)fst01057876
|
| 041 |
0 |
7 |
|a eng
|2 ISO 639-2
|
| 989 |
|
|
|b OREILLY
|a O'Reilly
|
| 015 |
|
|
|a GBC063227
|
| 776 |
|
|
|z 9781439886854
|
| 776 |
|
|
|z 9781000170290
|
| 776 |
|
|
|z 9781000170269
|
| 776 |
|
|
|z 9780429272981
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9781439886854/?ar
|x Verlag
|3 Volltext
|
| 082 |
0 |
|
|a 658.3125
|
| 082 |
0 |
|
|a 331
|