Understanding your users a practical guide to user requirements methods, tools, and techniques
Today many companies are employing a user-centered design (UCD) process, but for most companies, usability begins and ends with the usability test. Although usability testing is a critical part of an effective user-centered life cycle, it is only one component of the UCD process. This book is focuse...
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| Format: | eBook |
| Language: | English |
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Amsterdam
Morgan Kaufmann Publishers
2005
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| Series: | Morgan Kaufmann series in interactive technologies
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- Preface; 1. Introduction; 2. Before You Choose an Activity: Learning About Your Product and Users; 3. Legal & Ethical Considerations; 4. Setting Up Facilities for Your User Requirements Activity; 5. Preparing for Your User Requirements Activity; 6. During Your User Requirements Activity; 7. Interviews; 8. Surveys; 9. Wants and Needs Analysis; 10. Card Sorting; 11. Group Task Analysis; 12. Focus Groups; 13. Field Studies; 14. Concluding Your Activity; Appendix A: Learn About Usability; Appendix B: Vendors that Offer Training in Usability Activities; Appendix C: Vendors that Consult on Usability Lab Design, Sell or Rent Equipment, or Build Labs; Appendix D: Vendors that Recruit Participants, Conduct Usability Activities for You, and/or Rent Facilities to You; Appendix E: Requirements for Creating a Participant Recruitment Database; Appendix F: Affinity Diagram; Appendix G: Computerized Quantitative Analysis Tools; Appendix H: Report Template; Appendix I: Glossary; Appendix J: References