The social media MBA guide to ROI how to measure and improve your return on investment
"The first book to explain how you can measure social media ROI across multiple departments, for internal/external social media based activities, as well as for new business models (product/services). This book provides help in establishing a thorough social media plan, examining your goals, au...
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| Format: | eBook |
| Language: | English |
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Chichester, West Sussex, United Kingdom
John Wiley and Sons Ltd
2014
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | "The first book to explain how you can measure social media ROI across multiple departments, for internal/external social media based activities, as well as for new business models (product/services). This book provides help in establishing a thorough social media plan, examining your goals, audience and channel strategy, before examining tools and techniques to measure social media metrics and key performance indicators. This book debunks the myth that ROI, web metrics and social media measuring is a 'black art', and makes it easy to understand and use, enabling the reader to create bespoke ROI metrics and improve the return on activity. Practical, straightforward and informed by the key principles which the author has explored in his Social Media MBA, this transformative look at ROI will inspire a move away from 'Likes', 'Followers' and 'mentions' and towards pounds, euros and dollars"-- |
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| Physical Description: | 1 online resource |
| ISBN: | 111889829X 1118844416 9781118844397 9781118898291 9781119208310 1306772532 9781118844410 1119208319 1118844394 9781306772532 |