Table of Contents:
  • Includes bibliographical references and index
  • SCENARIOS, STORIES, USE CASES; CONTENTS; PREFACE; BIOGRAPHIES AND PHOTOGRAPHS; PART I OVERVIEW; PART II SCENARIOS THROUGH THE SYSTEM LIFE-CYCLE: TECHNIQUES; PART III SCENARIOS IN ACTION: CASE STUDIES; PART IV THE WAY AHEAD; APPENDIX 1 SCENARIO-BASED SYSTEM DEVELOPMENT TEMPLATES; APPENDIX 2 EXERCISES; APPENDIX 3 ANSWERS TO EXERCISES; GLOSSARY; INDEX.