Persuasion the art of influencing people
It pays to be persuasive. From senior managers to new-starters in business; at home, in the office and in the boardroom the ability to confidently motivate, influence and convince others offers a competitive edge that can really set you apart and help you get what you want. Learn the power of words;...
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| Format: | eBook |
| Language: | English |
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Harlow, England
Pearson
2013
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| Edition: | 4th ed |
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Cover
- Contents
- About the author
- Foreword by Sir John Harvey-Jones MBE
- Publisher's acknowledgements
- Introduction
- 1 The power of persuasion. How empathy and sincerity work wonders for you
- 2 Being a good listener. Why listening is so crucial
- 3 Attention please. Keeping attention where you want it
- 4 Mind your body language. How to read non-verbal signals from others and send out the right ones
- 5 Memory magic. The impact of good recall and simple tips to improve your memory
- 6 Make words work for you
- the power of psycholinguistics. Success can depend on saying the right thing at the right time
- 7 Telephone telepathy. Learn to use the telephone to your best advantage and read situations better
- 8 Negotiating for mutual benefit. Understand the psychology involved, to achieve the best possible result
- 9 'Difficult' people (and their behaviour). Who are they?
- 10 The personality spectrum. How to identify successfully and deal with different 'types'
- Appendix: Coffee break answers
- Afterword
- Index