Perfect phrases for healthcare professionals hundreds of ready-to-use phrases

In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations

Bibliographic Details
Main Author: Rotte, Masashi
Other Authors: Lopez, Bernard
Format: eBook
Language:English
Published: New York McGraw-Hill 2012
Series:Perfect phrases series
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Perfect phrases for patients upset about their care
  • Perfect phrases for patients suffering from a medical error
  • Perfect phrases for patients wanting medically unnecessary prescriptions or tests
  • Perfect phrases for breaking bad news to patients and their families
  • Perfect phrases for dealing with suspected child abuse, elder abuse, or intimate partner violence
  • Perfect phrases for dealing with difficult colleagues
  • Perfect phrases for dealing with difficult administrative staff