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Legendary service the key is to care

"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both inter...

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Bibliographic Details
Main Authors: Blanchard, Kenneth H., Halsey, Victoria (Author), Cuff, Kathy (Author)
Format: eBook
Language:English
Published: New York McGraw-Hill Education 2014
Subjects:
Customer Services / Management
Customer Services / Http://id.loc.gov/authorities/subjects/sh85034965
Business & Economics / Customer Relations / Bisacsh
Customer Services / Management / Fast
Customer Relations / Fast
Customer Relations / Http://id.loc.gov/authorities/subjects/sh85034963
Customer Services / Fast
Service à La Clientèle / Gestion
Service à La Clientèle
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Introduction
  • 1 A Frustrating Transaction
  • 2 An Intriguing Course
  • 3 What Is Legendary Service?
  • 4 A Catalyst for Change
  • 5 The Science of Service
  • 6 Committed to Customers
  • 7 Attentive to Customers
  • 8 Responsive to Customers
  • 9 Empowered for Customers
  • 10 Six Months Later
  • Self-Assessment
  • Discussion Guide
  • Acknowledgments
  • About the Authors
  • Services Available-The Ken Blanchard Companies
  • Join Us Online

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