How to be assertive in any situation

Take control and lead the life you want to live. Do you say yes when you mean no? Do you avoid conflict and confrontation? Do you struggle to make decisions? What if you could confidently answer no to all of these questions? With How to be Assertive in Any Situation you can. Discover life-changing t...

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Bibliographic Details
Main Author: Hadfield, Sue
Other Authors: Hasson, Gill
Format: eBook
Published: Harlow, England Pearson 2014
Edition:2nd ed
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Cover
  • Contents
  • About the authors
  • Author's acknowledgements
  • Introduction
  • Introduction from previous edition
  • Part 1: What it means to be assertive
  • Chapter 1: What does it mean to be assertive
  • Chapter 2: Feel good about yourself and make others feel good to
  • Chapter 3: Say what you want and what you don't want
  • Chapter 4: How to deal with other people's expectations and demands
  • Part 2: Putting it into practice
  • Chapter 5: How to be assertive with your family
  • Chapter 6: How to be assertive with your friends
  • Chapter 7: How to be assertive at work
  • Includes bibliographical references and index
  • Chapter 8: How to get good service
  • Chapter 9: How to be assertive at interviews
  • Chapter 10: How to be assertive in meetings
  • Chapter 11: How to help others be assertive
  • Chapter 12: How to deal with difficult people
  • Chapter 13: How to make assertive decisions
  • Conclusion
  • Appendix 1
  • Appendix 2
  • Index