Fundamentals of performance improvement optimizing results through people, process, and organizations
"Fundamentals of Performance Improvement is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-ste...
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| Other Authors: | , |
| Format: | eBook |
| Language: | English |
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San Francisco, CA
Pfeiffer, a Wiley imprint
2012
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| Edition: | Third edition |
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Performance Improvement: PrecursorsPerformance Improvement: Definition and Scope
- Performance Improvement: Key Terms
- Performance Improvement: Key Concepts
- Performance Improvement: Foundations
- Performance Improvement: Leading Contributors
- Performance Improvement: Prominent Early Leaders
- Multidisciplinary Collaboration
- Performance Improvement: Emerging Trends
- Chapter 2: Performance Improvement/HPT Modelâ€"an Overview
- Introduction
- Performance Analysis Phase
- Intervention Selection, Design, Development Phase
- Contents
- Title
- Dedication
- Copyright
- List of Figures
- List of Tables
- List of Exhibits
- List of Case Studies
- List of Performance Support Tools
- Acknowledgments
- Forewordâ€"The Practice of Performance Improvement, by Judith A. Hale
- Forewordâ€"Fundamentals of Performance Technology, by Dale Brethower
- Forewordâ€"Performance Improvement Interventions, by William W. Lee
- Introduction
- Section 1: Performance Improvement and the Performance Improvement/HPT Model
- Chapter 1: Overview of Performance Improvement
- Intervention Implementation and MaintenanceEvaluation
- The HPT Model as a Process Model
- Certified Performance Technology Standards and Ethics
- Other Performance Improvement Process Models
- Conclusion
- Chapter 3: Change Management
- Definitions
- Change Management Models
- Levels, Modes, and Control of Change
- Planning Change
- Change Management Roles
- Change Management Functions
- Change Management and the Performance Improvement Process
- Conclusion
- Case Study 1.1: Boutique Marketing Company
- Background
- Situation
- InterventionCritical Business Issue
- Case Study 1.2: Strategic Performance Management in Georgia Education
- Background
- Situation
- Critical Issues
- Case Study 1.3: Reducing Municipal Strife Through Engagement
- Background
- Critical Business Issue
- Intervention
- Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally
- Background
- Situation
- Intervention
- Critical Business Issue
- Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects that Yield Results
- BackgroundCritical Business Issue
- Intervention
- Section 2: Performance Analysis
- Chapter 4: Overview of Performance Analysis
- Analysis Techniques and Tools
- Conclusion
- Citations
- Chapter 5: Organizational Analysis
- Conducting an Organizational Analysis
- Organizational Analysis Tools
- Chapter 6: Environmental Analysis
- Analyzing the World Environment
- Analyzing the Workplace
- Analyzing Work
- Analyzing the Worker
- Chapter 7: GAP Analysis
- Conducting Gap Analyses
- Chapter 8: Cause Analysis
- Includes bibliographical references and indexes