Effective apology mending fences, building bridges, and restoring trust

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...

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Bibliographic Details
Main Author: Kador, John
Format: eBook
Language:English
Published: San Francisco, CA Berrett-Koehler Pub. 2009
Edition:1st ed
Series:A BK business book
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships
Physical Description:273 pages
ISBN:9781609944575
6612300620
9786612300622
1605091391
9781605091396
9781282300620
1282300628
1609944577