7 tenets of Taxi Terry how every employee can create and deliver the ultimate customer experience
No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Scott McKain w...
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| Format: | eBook |
| Language: | English |
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New York
McGraw-Hill Education
2014
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- Cover
- Title Page
- Copyright Page
- CONTENTS
- INTRODUCTION:
- Chapter 1: My Ride With Taxi Terry
- Chapter 2: The First Tenet: Set High Expectations and Then Exceed Them
- Chapter 3: The Second Tenet: Delivering What Helps the Customer Helps You
- Chapter 4: The Third Tenet: Customers Are People, So Personalize Their Experience
- Chapter 5: The Fourth Tenet: Think Logically and Then Act Creatively and Consistently
- Chapter 6: The Fifth Tenet: Make Your Customer the Star of the Show
- Chapter 7: The Sixth Tenet: Help Your Customers Come Back for More
- Chapter 8: The Seventh Tenet: Creating Joy for Your Customer Will Make Your Work-and Life-More Joyful
- Chapter 9: I'm Not Done Yet
- NOTES
- INDEX