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210123 ||| eng |
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|a 9780071822213
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|a HF5415.5
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|a McKain, Scott
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|a 7 tenets of Taxi Terry
|b how every employee can create and deliver the ultimate customer experience
|c by Scott McKain
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|a Seven tenets of Taxi Terry
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|a New York
|b McGraw-Hill Education
|c 2014
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| 300 |
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|a 1 online resource
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|a Includes bibliographical references and index
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|a Cover -- Title Page -- Copyright Page -- CONTENTS -- INTRODUCTION: -- Chapter 1: My Ride With Taxi Terry -- Chapter 2: The First Tenet: Set High Expectations and Then Exceed Them -- Chapter 3: The Second Tenet: Delivering What Helps the Customer Helps You -- Chapter 4: The Third Tenet: Customers Are People, So Personalize Their Experience -- Chapter 5: The Fourth Tenet: Think Logically and Then Act Creatively and Consistently -- Chapter 6: The Fifth Tenet: Make Your Customer the Star of the Show -- Chapter 7: The Sixth Tenet: Help Your Customers Come Back for More
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|a Chapter 8: The Seventh Tenet: Creating Joy for Your Customer Will Make Your Work-and Life-More Joyful -- Chapter 9: I'm Not Done Yet -- NOTES -- INDEX
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| 653 |
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|a Service à la clientèle
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|a Customer services / http://id.loc.gov/authorities/subjects/sh85034965
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|a Customer relations / http://id.loc.gov/authorities/subjects/sh85034963
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|a Customer relations / fast
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|a Customer services / fast
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|a eng
|2 ISO 639-2
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|b OREILLY
|a O'Reilly
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|z 0071822151
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| 776 |
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|z 9780071822213
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| 776 |
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|z 0071822216
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| 776 |
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|z 9780071822152
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| 856 |
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|u https://learning.oreilly.com/library/view/~/9780071822152/?ar
|x Verlag
|3 Volltext
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|a 658.8/12
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|a 658.812
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|a No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Scott McKain was so impressed by Terry's joyful approach to customer service, he incorporated the driver's inspiring personal philosophy and uplifting advice into his business speeches at corporate events--with stunning success. The 7 Tenets of Taxi Terry are: set high expectations--then, exceed them; delivering what helps the customer and helps you; customers are people--so, personalize the experience; think logically--then act creatively and consistently; make the customer the star of your show; help your customers to come back for more; creating joy for your customer will make your work--and life--more joyful. The book also addresses employee disengagement. --
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