Transforming health care scheduling and access : getting to now

According to Transforming Health Care Scheduling and Access, long waits for treatment are a function of the disjointed manner in which most health systems have evolved to accommodate the needs and the desires of doctors and administrators, rather than those of patients. The result is a health care s...

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Corporate Author: Institute of Medicine (U.S.) Committee on Optimizing Scheduling in Health Care
Other Authors: Kaplan, Gary (Editor), Lopez, Marianne Hamilton (Editor), McGinnis, J. Michael (Editor)
Format: eBook
Language:English
Published: Washington, DC National Academies Press [2015], 2015
Subjects:
Online Access:
Collection: National Center for Biotechnology Information - Collection details see MPG.ReNa
Summary:According to Transforming Health Care Scheduling and Access, long waits for treatment are a function of the disjointed manner in which most health systems have evolved to accommodate the needs and the desires of doctors and administrators, rather than those of patients. The result is a health care system that deploys its most valuable resource--highly trained personnel--inefficiently, leading to an unnecessary imbalance between the demand for appointments and the supply of open appointments. This study makes the case that by using the techniques of systems engineering, new approaches to management, and increased patient and family involvement, the current health care system can move forward to one with greater focus on the preferences of patients to provide convenient, efficient, and excellent health care without the need for costly investment. Transforming Health Care Scheduling and Access identifies best practices for making significant improvements in access and system-level change. This report makes recommendations for principles and practices to improve access by promoting efficient scheduling. This study will be a valuable resource for practitioners to progress toward a more patient-focused "How can we help you today?" culture
Item Description:Title from PDF t.p
Physical Description:1 PDF file (x, 143 pages) illustrations
ISBN:0309339197
9780309339193