Achieving Competitive Advantage through Quality Management
This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 c...
| Other Authors: | , , |
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| Format: | eBook |
| Language: | English |
| Published: |
Cham
Springer International Publishing
2015, 2015
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| Edition: | 1st ed. 2015 |
| Subjects: | |
| Online Access: | |
| Collection: | Springer eBooks 2005- - Collection details see MPG.ReNa |
Table of Contents:
- Chapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres
- Chapter 2 Quality Certifications as a Hotel Selection Criterion
- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector
- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry
- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations
- Chapter 6 Integrated Management Systems
- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation
- Chapter 8 How Communication and Control Processes Improve Quality
- Chapter 9 An Application of the SERVPERF Model in a Sports Centre
- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings
- Chapter 11 Excellence in Tourism Destinations
- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments
- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels
- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services.