e-Government and Employment Services : A Case Study in Effectiveness

This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d’Ocupació de Catalunya (Cat...

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Main Authors: Fugini, Maria Grazia, Maggiolini, Piercarlo (Author), Valles, Ramon Salvador (Author)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: Cham Springer International Publishing 2014, 2014
Edition:1st ed. 2014
Series:PoliMI SpringerBriefs
Subjects:
Online Access:
Collection: Springer eBooks 2005- - Collection details see MPG.ReNa
Summary:This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d’Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed. In addition, the extent to which each system has been a driver of employment within its region and country is evaluated in relation to the impact of the industrial and commercial background. Readers will gain a deeper understanding of the main factors that might influence the effectiveness of e-Government and appreciate how the use of information and communication technology (ICT) may appear to improve the execution of government functions yet not achieve a true increase in effectiveness.  
Physical Description:VIII, 95 p. 13 illus online resource
ISBN:9783319020303