Non-Linguistic Analysis of Call Center Conversations
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analy...
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| Format: | eBook |
| Language: | English |
| Published: |
Cham
Springer International Publishing
2015, 2015
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| Edition: | 1st ed. 2015 |
| Series: | SpringerBriefs in Electrical and Computer Engineering
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| Subjects: | |
| Online Access: | |
| Collection: | Springer eBooks 2005- - Collection details see MPG.ReNa |
Table of Contents:
- Overview
- Voice Analytics Process
- Call Center Linguistic Analytics
- Non-linguistic Speech Processing
- Case Study.-Conclusions