Resolving conflicts on the job
|Collection:||Safari Tech Books Online - Collection details see MPG.ReNa|
- Includes bibliographical references and index
- A brief overview of conflict
- Why people fight at work
- Five ways to engage conflict
- Ways to listen
- Ways to give (and receive) feedback
- Conflict styles
- Staying cool in a conflict
- Ways to engage conflict on the job
- up, down, and sideways
- Ways to work with teams in conflict
- Can all this conflict be good for me?
- Why do I care?