Resolving conflicts on the job

Main Author: Withers, Bill
Other Authors: Wisinski, Jerry
Format: eBook
Published: New York AMACOM 2007
Edition:2nd ed
Online Access:
Collection: Safari Tech Books Online - Collection details see MPG.ReNa
Table of Contents:
  • Includes bibliographical references and index
  • A brief overview of conflict
  • Why people fight at work
  • Five ways to engage conflict
  • Ways to listen
  • Ways to give (and receive) feedback
  • Conflict styles
  • Staying cool in a conflict
  • Ways to engage conflict on the job
  • up, down, and sideways
  • Ways to work with teams in conflict
  • Can all this conflict be good for me?
  • Why do I care?