Connecting knowledge and performance in public services from knowing to doing
The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicat...
| Other Authors: | , , |
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| Format: | eBook |
| Language: | English |
| Published: |
Cambridge
Cambridge University Press
2010
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| Subjects: | |
| Online Access: | |
| Collection: | Cambridge Books Online - Collection details see MPG.ReNa |
Table of Contents:
- Introduction: knowledge and performance
- theory and practice / Kieran Walshe, Gill Harvey and Pauline Jas
- Knowledge from inspection: external oversight and information to improve performance / Steve Martin
- How is information used to improve performance in the public sector? Exploring the dynamics of performance information / Steven Van de Walle and Wouter Van Dooren
- Citizens, users or consumers: the voice of the public and its influence on improving performance / Ian Greener
- Competition and choice: the place of markets in connecting information and performance improvement / Carol Propper and Deborah Wilson
- The role of corporate governance and boards in organizational performance / Naomi Chambers and Chris Cornforth
- Change at the top: connecting political and managerial transitions with performance / George Boyne, Oliver James, Peter John and Nicolai Petrovsky
- The role of leadership in knowledge creation and transfer for organizational learning and improvement / Jean Hartley and Lyndsay Rashman
- Process improvement and lean thinking: using knowledge and information to improve performance / Zoe Radnor
- Using evidence: how social research could be better used to improve public service performance / Huw Davies, Sandra Nutley and Isabel Walter
- Absorptive capacity: how organisations assimilate and apply knowledge to improve performance / Gill Harvey, Pauline Jas, Kieran Walshe and Chris Skelcher
- Knowing through doing: unleashing latent dynamic capabilities in the public sector / Ann Casebeer, Trish Reay, James Dewald and Amy Pablo
- Conclusions: a puzzle, three pieces, many theories and a problem / Colin Talbot