Benchmarking — Theory and Practice
Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or technology- oriented positions, will find this book invaluable
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| Format: | eBook |
| Language: | English |
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New York, NY
Springer US
1995, 1995
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| Edition: | 1st ed. 1995 |
| Series: | IFIP Advances in Information and Communication Technology
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| Subjects: | |
| Online Access: | |
| Collection: | Springer Book Archives -2004 - Collection details see MPG.ReNa |
Table of Contents:
- One Management Issues
- 1 The Rank Xerox experience: benchmarking ten years on
- 2 The extended enterprise: the context for benchmarking
- 3 The role of competency questions in enterprise engineering
- 4 Developing performance networks to improve the benchmarking process — action research for productivity improvement
- 5 Benchmarking — the neglected element in total quality management
- 6 The role of benchmarking in the management of change process: some reflections from the TIME GUIDE project
- 7 Benchmarking the investment process of new technology
- 8 Free trade and ecology — benchmarking as a method towards a sustainable future
- 9 From uncertainty to controllability, learning and innovation
- Two Applications
- 10 Benchmarking..........to be the best!
- 11 Internal benchmarking: identifying best practices within a global enterprise
- 12 Benchmarking in Norwegian industry and relationship benchmarking
- 13 Technological benchmarking: a case study in product development by a small manufacturer
- 14 Benchmarking for implementing a new product strategy
- 15 Benchmarking of Tandberg Data against EFQM’s assessment model
- 16 Benchmarking at Bang & Olufsen A/S
- 17 Strategic performance of the production system in a machine-tool building company
- 18 Increasing dynamic adaptability through the application of benchmarking in operational navigation
- 19 Benchmarking of bid preparation for capital goods
- 20 Benchmarking in software development
- Three Modeling
- 21 How to improve company performances from outside: a benchmarking model
- 22 The use of process modelling in benchmarking
- 23 Introducing new technologies in organisations – business model perspective
- 24 Modelling techniques for benchmarking in complex administration systems: an approach from a totalquality viewpoint
- Four Tools and Techniques
- 25 Benchmarking techniques
- 26 Customer value profiling: continuously benchmarking what matters most — value delivered to the marketplace
- 27 An architecture for automated consultancy tools for benchmarking and implementing production planning and control software
- 28 Productivity measurement: methods and tools developed in TOPP (a productivity program for manufacturing industries)
- 29 Compare your performance and practice with the world excellence: a prototype of a benchmarking system
- 30 Determination of what to benchmark: a customer-oriented methodology
- 31 The lean analysis of the business — lean-factors and lean-characteristics
- 32 An integrated approach to software systems planning and selection based on CIMOSA-models
- 33 The “material conversion classification”
- 34 Fuzzy logic in team design
- Five Performance Indicators and Measurement
- 35 Indicators for the evaluation of organizational performance
- 36 TOPP — a method for company self-assessment
- 37 Performance measurement — an important tool in change process
- 38 Benchmarking as performance reference in a performance management model
- 39 ECOGRAI — A method to design and to implement performance measurement systems for industrial organizations — concepts and application to the maintenance function
- 40 Performance parameters to define “lean production level” in Spanish home appliance cluster: from component suppliers to assembling factories
- Six Group Work Reports
- 41 How to implement benchmarking
- 42 Modelling for benchmarking
- 43 Performance indicators
- Index of contributors