Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business

Bibliographic Details
Main Author: Shuman, Jeffrey C.
Other Authors: Twombly, Janice, Rottenberg, David
Format: eBook
Language:English
Published: S.l. Dearborn Trade Pub 2002
Subjects:
Online Access:
Collection: Netlibrary - Collection details see MPG.ReNa
Description
Item Description:Includes bibliographical references (p. 199-201) and index
Physical Description:xxiii, 210 p. ill 24 cm
ISBN:0-585-43424-7