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Long, John O.
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1
ITIL Version 3 at a Glance : Information Quick Reference
by
Long
,
John
O
.
Published 2008
Springer US
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2
ITIL® 2011 At a Glance
by
Long
,
John
O
.
Published 2012
Springer New York
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3
Process modeling style
by
Long
,
John
O
.
Published 2014
Morgan Kaufmann
Call Number:
TS156.8
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