1 “..., 1984, at Case Western Reserve University, Cleveland, Ohio. The Conference program reflects...”

2 Subjects: “...Hospitals / Customer services / Ohio / Cleveland / Case studies...”

3 Table of Contents: “...Introduction -- Compuware/State of Ohio Job and Family Services -- Soluta.net/Coopservice case...”

4 Table of Contents: “... of Clinical Cardiac Care Delivered in Managed Care: The Case of Anthem of Ohio -- Case 5 Competitive...”

5 “... will be edited by the series editors, Kose John, New York University, Anil Makhija, Ohio State University...”

6

7 “.... It will highlight Fielding's journey and career starting in blue-collar Toledo, Ohio at a c-suite level position...”

8 “... be enough for virtually any job. ("You are now the physician for the measles in the State of Ohio...”

9

10 “... State University in Cleveland, Ohio. It provides a variety of quality research in the field of Services...”

11 “... Health Care for the Homeless, The Ohio State University, NBCUniversal, retail stores, and more...”

12 Table of Contents: “... McLoughlin, Mark Pagell -- The emergence of a local foods network in Northeast Ohio / Susan Mohrman, Sally...”

13

14 “.... (Ed. ) 1992 "The mental revolution: Scientific management since Taylor", Ohio State University Press...”

15 “.... --G. Andrew Karolyi, Charles R. Webb Professor of Finance The Ohio State University Corporate...”

16 “..., is a research director at a Philadelphia-based digital design firm. He received his PhD from The Ohio...”

17 “..., Cleveland, Ohio. The one semester course (approximately 35 hours) consisted of the following topics. (i...”

18

19 “..., and Empire Video--grew up in a retailing family in Ohio. He worked every kind of job, from cab driver...”

20 Table of Contents: “... -- 12 The Michigan and Ohio studies -- basic style theory -- 13 Blake and Mouton's leadership grid...”