2
by Estall, Hilary
Published 2012
BCS, The Chartered Institute for IT

4
by Zhu, Wei-Dong Jackie
Published 2014
IMB Corp., International Technical Support Organization]

6
by Neill, Colin J.
Published 2012
CRC Press

7
by Chan, B. K. C.
Published 2017
John Wiley & Sons, Inc.

8
by Gilgen, Read
Published 2004
Que

9
by Russell, Lou
Published 2007
ASTD Press

10
by Orvos, John
Published 2019
Apress

11
by Moran, Seán
Published 2015
Butterworth-Heinemann

12
by Wills, Kerry R.
Published 2014
CRC Press

14
by Hunter, Robert D.
Published 2012
Taylor & Francis

15
by Zhu, Wei-Dong Jackie
Published 2013
IBM Corp., International Technical Support Organization

18
by Botto, Richard
Published 2018
Routledge, Taylor & Francis Group

19
by Moon, Mark A.
Published 2013
FT Press Delivers

20
by Rawal, Pathik, Rohilla, Pryank
Published 2015
Apress, Distributed to the Book trade worldwide by Springer